Last Updated: March 4, 2025

1. Introduction

Welcome to GivePulse ("we," "our," or "us"). At GivePulse, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with our services.

By accessing or using GivePulse, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services. This policy applies to all information collected through our website, mobile application, and any related services, sales, marketing, or events.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

  • Register for an account
  • Create or participate in campaigns as a Digital Angel
  • Complete forms or surveys
  • Send messages, prayers, or voice notes
  • Make donations
  • Contact us with inquiries
  • Participate in live prayer sessions

This information may include:

  • Contact information (name, email address, phone number)
  • Account credentials
  • Profile information
  • Payment details (when making donations)
  • Content of messages, prayers, and voice notes
  • Campaign details and stories
  • Photos and videos you choose to share

2.2 Information Automatically Collected

When you use our services, we may automatically collect certain information about your device and usage patterns, including:

  • IP address
  • Device type and operating system
  • Browser type
  • Geographic location data (with your consent)
  • Usage data (such as pages visited, features used, time spent)
  • Interaction data with campaigns and other users

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Social media platforms when you connect your account or share content
  • Payment processors for donation verification
  • Other users who may mention you or tag you

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Create and manage your account
  • Process and display campaigns on our interactive map
  • Facilitate communication between Digital Angels and supporters
  • Process donations and payments
  • Send administrative communications and service updates
  • Respond to your inquiries and provide customer support
  • Personalize your experience and show relevant campaigns
  • Analyze usage patterns to improve our platform
  • Protect the security and integrity of our services
  • Comply with legal obligations
  • Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Other Users

When you create a campaign or interact with other users, certain information will be visible to the GivePulse community. This includes your profile name, campaign details, messages, and prayers you've shared publicly.

4.2 Service Providers

We may share information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as:

  • Payment processors
  • Cloud hosting providers
  • Analytics services
  • Customer service providers
  • Marketing and communication platforms

These third parties are only permitted to use your information to provide services to us and are obligated to maintain the confidentiality and security of your information.

4.3 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request).

4.5 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4.6 Protection of Rights

We may disclose your information to protect the rights, property, or safety of GivePulse, our users, or others.

5. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We maintain administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of personal information. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication procedures
  • Employee training on privacy and security practices
  • Incident response plans

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

6.1 Access and Portability

You have the right to access the personal information we hold about you and to receive a copy of this information in a structured, commonly used, and machine-readable format.

6.2 Correction

You have the right to correct inaccurate or incomplete personal information we hold about you. You can update most of your information directly through your account settings.

6.3 Deletion

You have the right to request the deletion of your personal information. Note that in some cases, we may need to retain certain information for legal, security, or other legitimate reasons.

6.4 Restriction and Objection

You have the right to restrict or object to the processing of your personal information under certain circumstances.

6.5 Consent Withdrawal

Where we process your information based on your consent, you have the right to withdraw that consent at any time.

6.6 Communication Preferences

You can manage your communication preferences by updating your account settings or by following the "unsubscribe" instructions in marketing emails.

6.7 Location Data

You can control location data permissions through your device settings.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

7. Children's Privacy

Our services are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

8. International Data Transfers

We may transfer, store, and process your information in countries other than your own. If you are located in the European Economic Area (EEA), United Kingdom, or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

When we transfer your information internationally, we take appropriate safeguards to ensure your information receives an adequate level of protection, such as entering into standard contractual clauses approved by the relevant authorities.

9. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use information about you and your interaction with our services. Cookies are small text files that are stored on your device when you visit a website. We use cookies to identify you, remember your preferences, enhance your experience, analyze usage, and deliver personalized content.

9.1 Types of Cookies We Use

  • Essential Cookies: Necessary for the operation of our services
  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our services
  • Functionality Cookies: Enable us to remember your preferences
  • Targeting Cookies: Record your visit to our services, the pages you have visited, and the links you have followed

9.2 Cookie Management

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our services may become inaccessible or not function properly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

If we make material changes to this Privacy Policy, we will notify you either through the email address associated with your account or by prominently posting a notice on our website and/or mobile application.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@givepulse.live
Phone: +27 83 478 1600
Address: GivePulse Privacy Office
[Your Physical Address]

For users in the European Union, we have appointed a data protection representative who can be contacted at eu-representative@givepulse.live.